Client Charter

Act 4 : Employee's Social Security Act 1969

1 DAY OF REGISTRATION OF NEW EMPLOYER AND EMPLOYEE

To complete registration of new employers and employees, inclusive of issuance of SOCSO employer code number within 1 day of complete documentation and information submission;

5 DAYS OF PAYMENT OF TEMPORARY DISABLEMENT BENEFIT

To pay out Temporary Disablement Benefit to eligible employees within 5 days of complete documentation and information submission;

7 DAYS OF PAYMENT OF PERMANENT DISABLEMENT BENEFIT

To pay out Permanent Disablement Benefit to eligible employees within 7 days of complete documentation and information submission;

7 DAYS OF PAYMENT OF DEPENDANTS' BENEFIT

To pay out Dependants' Benefit to eligible employees within 7 days of complete documentation and information submission;

7 DAYS OF PAYMENT OF INVALIDITY PENSION

To pay out Invalidity Pension to eligible employees within 7 days of complete documentation and information submission;

7 DAYS OF PAYMENT OF SURVIVORS' PENSION

To pay out Survivors' Pension to eligible dependants within 7 days of complete documentation and information submission;

3 DAYS OF PAYMENT OF FUNERAL BENEFIT

To pay out Funeral Benefit to eligible dependants within 3 days of complete documentation and information submission;

3 DAYS PRODUCE OF LETTER OF ACKNOWLEDGEMENT OF COMPLAINT

To produce a Letter of Acknowledgement of complaint to complainant within 3 days of the date of complaint lodged.

Act 789 : Self-Employment Social Security Act 2017

1 DAY OF REGISTRATION OF SELF-EMPLOYED INSURED PERSON

To register eligible Self-Employed Insured Persons as well as provide the registration code number within 1 day after receiving all the information and completed documents required.

5 DAYS OF PAYMENT OF TEMPORARY DISABLEMENT BENEFIT

To process and pay the Temporary Disablement Benefit to Self-Employed Insured Persons who are injured, within 5 days after receiving all the information and completed documents required.

7 DAYS OF PAYMENT OF PERMANENT DISABLEMENT BENEFIT

To process and pay the Permanent Disablement Benefit to Self-Employed Insured Persons who are injured, within 7 days after receiving all the information and completed documents required.

7 DAYS OF PAYMENT OF DEPENDANTS' BENEFIT

To process and pay the Dependant’s Benefit to dependants of Self-Employed Injured Persons within 7 days after receiving all the information and completed documents required.

3 DAYS OF PAYMENT OF FUNERAL BENEFIT

To process and pay the Funeral Benefit to the next-ofkin of Self-Employed Insured Persons who qualify, within 3 days after receiving all the information and completed documents required.

Act 800 : Employment Insurance System 2017

14 DAYS OF PROCESS AND PAYMENT OF JOB SEARCH ALLOWANCE

To process and pay the Job Search Allowance (JSA) to applicants who are qualified under the Employment Insurance System (EIS) within 14 days after the receipt of all the completed documents required.

14 DAYS OF PROCESS AND PAYMENT OF REDUCED INCOME ALLOWANCE

To process and pay the Reduced Income Allowance (RIA) to applicants who are qualified under the Employment Insurance System (EIS) within 14 days after the receipt of all the completed documents required.

14 DAYS OF PROCESS AND PAYMENT OF TRAINING ALLOWANCE

To process and pay the Training Allowance (TA) to applicants who are qualified under the Employment Insurance System (EIS) within 14 days after the receipt of all the completed documents required.

14 DAYS OF PROCESS AND PAYMENT OF EARLY REEMPLOYMENT ALLOWANCE (ERA)

To process and pay the Early Reemployment Allowance (ERA) to applicants who are qualified under the Employment Insurance System (EIS) within 14 days after the receipt of all the completed documents required.

14 DAYS OF PROCESS THE TRAINING FEE

To process the Training Fee (TF) for applicants who are qualified under the Employment Insurance System (EIS) within 14 days after the receipt of all the completed documents required.

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