To complete registration of new employers and employees, inclusive of issuance of SOCSO employer code number within 1 day of complete documentation and information submission;

To pay out Temporary Disablement Benefit to eligible employees within 5 days of complete documentation and information submission;

To pay out Permanent Disablement Benefit to eligible employees within 7 days of complete documentation and information submission;

To pay out Dependants' Benefit to eligible employees within 7 days of complete documentation and information submission;

To pay out Invalidity Pension to eligible employees within 7 days of complete documentation and information submission;

To pay out Survivors' Pension to eligible dependants within 7 days of complete documentation and information submission;

To pay out Funeral Benefit to eligible dependants within 3 days of complete documentation and information submission;

To produce a Letter of Acknowledgement of complaint to complainant within 3 days of the date of complaint lodged.

To register eligible Self-Employed Insured Persons as well as provide the registration code number within 1 day after receiving all the information and completed documents required.

To process and pay the Temporary Disablement Benefit to Self-Employed Insured Persons who are injured, within 5 days after receiving all the information and completed documents required.

To process and pay the Permanent Disablement Benefit to Self-Employed Insured Persons who are injured, within 7 days after receiving all the information and completed documents required.

To process and pay the Dependant’s Benefit to dependants of Self-Employed Injured Persons within 7 days after receiving all the information and completed documents required.

To process and pay the Funeral Benefit to the next-ofkin of Self-Employed Insured Persons who qualify, within 3 days after receiving all the information and completed documents required.

To process and pay the Job Search Allowance (JSA) to applicants who are qualified under the Employment Insurance System (EIS) within 14 days after the receipt of all the completed documents required.

To process and pay the Reduced Income Allowance (RIA) to applicants who are qualified under the Employment Insurance System (EIS) within 14 days after the receipt of all the completed documents required.

To process and pay the Training Allowance (TA) to applicants who are qualified under the Employment Insurance System (EIS) within 14 days after the receipt of all the completed documents required.

To process and pay the Early Reemployment Allowance (ERA) to applicants who are qualified under the Employment Insurance System (EIS) within 14 days after the receipt of all the completed documents required.

To process the Training Fee (TF) for applicants who are qualified under the Employment Insurance System (EIS) within 14 days after the receipt of all the completed documents required.

To register Housewife Insured Person who qualifies as well as issue registration code number within one (1) day after receiving all required information and documentswho qualifies as well as issue registration code number within one (1) day after receiving all required information and documents

To process and pay Funeral Benefit to next of kin of Housewife Insured Person who qualifies within nine (9) days after receiving all required information and documents

To process and pay Permanent Disablement Benefit to injured Housewife Insured Person within nine (9) days after receiving all required information and documents

To pay Morbid Allowance to Housewife Injured Person who qualifies within nine (9) days after receiving all required information and documents

To pay Survivors’ Pension to dependant within nine (9) days after receiving all required information and documents