1) Q : Who is classified as an employee under the Employees' Social Security Act, 1969?
A : An employee is any person who is employed for wages paid under a contract of service or apprenticeship with an employer, whether the contract is expressed or implied, or oral or in writing, or in connection to the work of an industry to which the Act applies.
4) Q : What is the age limit for employees to contribute?
A : All employees are eligible to be registered, regardless of age. For workers aged 60 years and below, the employer must make contributions under the first category, but when the employee reaches 60 years of age, the employer will only pay contributions under the second category. Employees who join the workforce when they are above 55 years of age and who have never contributed must pay a contribution of the second category.
6) Q: How is the mode of payment and contribution to SOCSO determined?
A : Employee contribution rate is based on the employee's wages, overtime, commissions, service charge, annual leave emoluments, sick leave, maternity leave, public holidays, incentives, meal allowance, cost of living and housing allowance and so forth. All payments whether hourly, daily, weekly or monthly-rated are considered wages. Monthly contribution rates for employers and employees is shown in the Contribution Schedule based on 34 salary categories.
18) Q :How can SOCSO contributions be made if the employee stops working in the middle of the month?
A : Employers are only required to pay contributions based on the total wages paid to employees for the month. However, if the salary is paid until the 15th day of the month, the contribution is based on salary paid for that particular month.
19) Q: When is Interest on Late Payment Contributions (ILPC) applied to the employer?
A : The employer is liable to pay monthly contributions within 15 days of the following month. For example, January contributions should be paid not later than February 15. ILPC is charged for late payment of contributions at the rate of 6 percent per annum for each day of late payment contributions. If late payment interest is calculated to be less than RM5, then interest is charged at RM5 per month.
21) Q: How do we report an accident and what are the documents needed to make a claim?
A : For accidents at the work place, the employer has to notify SOCSO by filling in the Accident Report (Form 34) and submit punch cards or attendance records, medical certificate and a copy of the identity card to the SOCSO Office. If the accident occurs while commuting to and from work, these documents must be accompanied by a police report and sketch map of the route taken at the time of accident.
22) Q: Does SOCSO bear the cost of medical treatment? Where can teatment be obtained?
A : Any employee who is involved in a work-related accident, commuting accident or has occupational disease is entitled to free medical treatment at SOCSO panel clinics, government clinics and government hospitals.
23) Q: Who is eligible for Constant Attendance Allowance?
A : This allowance is paid to an employee who suffers total permanent disablement or is severely incapacitated with a 100% loss of earning capacity or certified invalid and constantly requires personal attendance. His need for a care giver must be verified by a Medical Board or Appellate Medical Board. This allowance is equivalent to 40% of permanent disability benefits or invalidity pension and is subject to a maximum rate of RM500 per month (With effectice from 1st January 2013 the sum is fixed at RM 500) . Payment is made directly to beneficiaries.
2) Q : What is the main objective of the Self-Employment Social Security Act 2017 (Act 789)?
A : The main objective of the Act 789 is to provide social security protection to self-employed individual in the informal sectors. SOCSO enforced Act 789 on 1 June 2017 and initially, the contribution under the Self-Employed Social Security Scheme (SESSS) was compulsory for the self-employed in the passenger transport sector, namely taxi, e-hailing and bus drivers. However, beginning 1 January 2020, the SESSS has been extended to 19 other informal sectors making it 20 sectors in total.
8) Q : Ali has been contributing for 6 months under a contribution plan of RM 157.20 a year. Can Ali change his contribution plan to RM 282.80 a year on the 7th month?
A : Ali cannot change his contribution plan to RM232.80 a year, instead he must complete his 12-month contribution under the RM157.20 plan. He can only change his contribution plan to RM232.80 after the 12-month period.
14) Q : How to claim the benefits and what are the required documents?
A : A benefit claim can be made by filling in Form PS2 which can be downloaded from SOCSO website. The PS2 form then need to be submitted together with relevant documents such as identity card, original sick leave certificate, police report and others to the nearest SOCSO Office.
1) Q : What are the eligibility requirements for employees to be covered under the EIS?
A : Employees who are eligible under the Employment Insurance System Act 2017 (Act 800) are as follows:
Malaysian citizens / permanent residents
Working in the private sector**
Employed based on a contract of service * Important exception: Workers aged 57 and above who have never paid contributions before that age are NOT covered by Act 800 and are NOT required to contribute. ** Act 800 does NOT cover domestic workers, the self-employed, civil servants and workers in local authorities and statutory bodies.
2) Q : I have lost my job. Am I eligible to apply for EIS benefits?
A :All EIS applications must meet the following requirements;
i. To apply within 60 days from the date of loss of employment ii. To meet the Contributions Qualifying Conditions, namely the EIS contributions that have been paid based on the EIS contribution schedule and having a minimum number of months within a specified period.
9) Q : My application has been rejected by the EIS Officer due to ineligibility. Am I allowed to make an appeal?
For any EIS application that has been rejected, appeal can be made to the Social Security Appellate Board by submitting the application form to the following address: Urus Setia, Jemaah Rayuan Keselamatan Sosial, Tkt 11, Menara PERKESO, 281, Jalan Ampang, 50538 Kuala Lumpur
11) Q : What is the amount of EIS benefit payment am I entitled for the Job Search Allowance?
A : The Job Search Allowance (JSA) provided by SOCSO will be paid based on assumed monthly wage which is 80% for the first month, 50% for second month, 40% for the third and fourth month and 30% for the fifth and sixth months.